Apex Group is looking for a full-time Services Supervisor to join our community services team. The Services Supervisor plays a crucial role as they shall be the link between the community, administration, and management team at Apex Headquarters. The Services Supervisor will be able to work in the different sectors the Group operates in.
Job Description:
• Planning of the daily on-site supervision schedule;
• Daily on-site supervision of the Group’s services in the community;
• Attain feedback from clients on the overall service;
• Deliver and collect documents from clients and other companies;
• Builds relationships with clients and employees;
• Handle complaints, and plan and follow-up on action plans;
• Monitor and measure the performance of new recruits and reports findings to the HR and Coordination Department;
• Supervise employees and report findings to the HR and Coordination Department;
• Remain up to date with Apex Group policies and communicate such policies with the community team;
• Compile on-site inspections reports;
• Translate data attained from the on-site inspections into excel sheets for data analysis;
• Report to the Operations Manager on the on-site supervision visits and findings;
• Perform telephone supervision;
• Upkeep of the Apex vehicle which will be making use of;
• Ability to work on a flexible schedule, at times working on Saturdays;
• Any other task, as directed by one’s superior/s.
• Observes ethical issues and promotes good communication within the company.
The skills needed:
- Eye for detail
- Organised
- Time management
- Customer care skills
- Problem solver
- Can do attitude
- Flexible
- Able to work in a team but also independently
Must have:
- Driving Licence B
- Ability to speak and write in English
- Computer literate
- Basic knowledge of Microsoft office
Nice to have:
Ability to speak in Maltese
